Electronic concierge Navigatoria is a hallmark of the hotel services' level and quality
The first electronic concierge providing 100% automate selling of additional services at your hotel
Navigatoria — is a complex software solution for hotels, apartments and hostels.
Automated solution for booking services at the hotel
- Hotel guests book and pay for services online from their hotel rooms
- Hotel staff is not involved in the booking process
- Guests' orders are received directly by service providers
- Hotel's commission fee is automatically charged to the account
- Hotel's commission fee is automatically signed to the hotel account
Convenient and efficient feedback service
- Guests send their feedback and complaints from their hotel rooms
- The Manager controls guest feedback online
- Guests' requests are being fulfilled before they leave the hotel
- Decrease in number of negative reviews on internet
- Hotel rating improves and less advertising expenses needed
Multilingual information service .
- Actual information about hotel services 24/7
- Convenient region tourist guide in each hotel room
- Guests book a hotel transfer/taxi directly from the room
- Reduction in staff costs for reception
- Additional income from the hotel's external services providers' advertising
Advanced options of Navigatoria services
For raising efficiency of your business we provide a convenient personal account, where you can:
Manage your hotel service catalog settings
Involve your partners and service providers
Manage guests' orders, control their statuses and payments
Obtain detailed statistics of website visits and sales
Draw reports on customer feedback and sale of services Guests' feedback and services' sales analyses
Integration
Navigatoria allows to integrate hotel additional services with the booking module on your website. Your guests will be able to book a taxi, tour, ent a car and even to order foof delivery to their hotel rooms upon arrival.
Integration with PMS allows to identify a guest while reservation of additional services at the hotel or at the hotel website, and enables automate downloading information on guest's orders, current order statuses and hotel commission fees to the hotel management system.
Complex integration with databases of external services providers supports automatic processing of guest orders for additional services without involving the hotel staff. Information on additional services and their prices is automatically updated on the hotel homepage.
Your guests can make online payments using credit cards and electronic payment systems. When a payment for a service is being made, the hotel fee is automatically signed to the hotel's account. No extra agreements and mutual additional payments with external services providers needed.
Navigatoria is an effective tool, which allows you to:
- Arrange and standardize your cooperation with external services providers
- Increase sales of additional services at your hotel
- Optimize hotel internal services offer and enhance their efficiency
- Ensure complex control over additional services sales
- Manage hotel guests' feedback
- Manage your guests' loyalty